Our Corporate Responsibility Report provides a comprehensive disclosure of our material topics, including both our management approach and developments in 2014. Information on financial data is available in our Annual Report. The table below shows the location in the report where the management approach towards our material topics is disclosed. Furthermore we link the topics to the relevant categories of the Global Reporting Initiative’s (GRI) G4 standard and the principles of the United Nations Global Compact (UNGC). The detailed GRI index can be found in section GRI Content Index.
By participating in the UNGC, we have committed ourselves to preserving internationally recognized human rights, creating socially acceptable working conditions, protecting the environment, and fighting corruption. This report also serves as our communication on progress.
Material ESG topics |
(Sub-)Chapter and page |
UNGC1 |
GRI G4 category, material aspect2 |
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Management of the legal & regulatory environment |
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V. |
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Prevention of financial crime, money laundering, bribery and corruption, fraud |
10 |
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Managing conflicts of interest |
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Risk Management |
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IV. |
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Integration of ESG (risk) factors into policies & procedures |
7 |
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Business continuity & technology risk |
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Discipline |
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GSD3 |
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Effective control & governance systems |
Oversight and Controls, pp. 17–18 |
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I. |
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Operational excellence/cost efficiency |
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Ethics & Conduct |
1, 2 |
GSD |
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Risk culture |
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IV. |
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Integrity |
Letter from the Co-Chairmen, pp. 6–7 |
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V. |
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Client Relationship Management |
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GSD |
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Customer satisfaction |
Client centricity, pp. 39–40 |
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VI. |
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Complaint management |
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Client privacy & data security |
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Products & services |
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VI. |
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Product responsibility & suitability |
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Responsible lending & debt prevention |
Client centricity, pp. 39–40 |
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Systematic integration of ESG factors |
8, 9 |
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Financial inclusion & capacity building |
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I. |
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Financial literacy |
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V. |
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Impact investment |
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Access to banking |
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Technology & innovation |
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I. |
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Intellectual capital & innovation |
Managing assets for clients, pp. 47–53 |
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VI. |
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Digitalization |
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Employment & employability |
3, 4, 5, 6 |
III. |
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Employee commitment |
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Diversity & equal opportunities |
6 |
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Recruitment/talent management |
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Employee engagement |
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Reward |
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GSD |
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Board compensation |
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Employee remuneration |
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Corporate citizenship |
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V. |
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Education |
Born to Be youth engagement program, pp. 75–77 |
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Social investments |
Enabling prosperous communities and economies, pp. 54–55 |
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